You can, however, purchase Gift codes to provide to friends or family members. ■ Can I trade items purchased on the Mog Station?Ĭurrently, there is no way to trade items purchased on the Mog Station. If you have not received an item and can confirm it was purchased in this purchase history list, please contact the GMs regarding the issue to have it resolved. You can view your purchase history for Optional Items through the Payment History button at the top of the Mog Station. Please be careful of this as incorrect purchases cannot be cancelled or refunded. Please be mindful of the items that are only sent to a single character, and make sure that character has not already received that item before, as unique items can still be purchased multiple times from the Optional Item Shop. Other items that are purchased on the Mog Station are service account-wide, where every character on that service account (not Square Enix Account) will receive the item. Some items, such as a Phial of Fantasia, are single use items that disappear once used. ■ Certain items can only be used once or sent to only a single character Each item will be delivered separately, so you will need adequate space equal to the quantity of items you purchased. If you do not receive your item, please delete any unnecessary letters to free up mail space, click the resend button, and check again after 10 minutes. Items purchased from the Optional Item Shop will be delivered to you in-game via Mog Mail. Log into the game, speak with a delivery moogle and collect your Tales of Adventure item, set of accessories, and Allagan platinum pieces. ■ Purchased items will be delivered via moogle letter An incorrect purchase cannot be cancelled or refunded. Please be sure to review the service account and/or character you have selected in the “Review Payment Information” page that appears just before you complete your purchase. I received 20 account wide items in my mail except the other 2 account wide items which are the Tifa minion and the mount SDS Fenrir. ■ Please be sure to select the correct service account and/or character Platform: PC I just created a new character before the new patch started on the 13 of May 2019 on Tonberry. If you wish to make a purchase in the Optional Item Shop, here are some common issues and questions to keep in mind:
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